Shipping policy

Shipping Policy

Thank you for shopping with WHD-Parts.com. We are proud to offer fast and reliable shipping to customers worldwide. All orders are shipped from our facility in Headingley, Manitoba, Canada.

Shipping Methods

We ship using trusted carriers including UPS and DHL to ensure your order arrives safely and on time. Shipping rates are calculated at checkout based on destination, package size, and weight.

Once your order has shipped, you will receive a tracking number via email so you can follow your shipment’s progress.

Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Estimated Delivery Times

  • Canada & USA: 2–7 business days
  • International: 5–14 business days (depending on destination and customs clearance)

Delivery times are estimates and may vary due to carrier delays or customs processing outside our control.

Tariffs, Duties, and Brokerage Fees

All international orders may be subject to import duties, tariffs, taxes, and brokerage fees imposed by the destination country. These charges are the responsibility of the customer and are due upon receipt of the shipment.

If a package is refused or returned to sender because the customer declines to pay these fees, any return shipping costs, customs charges, or related fees incurred upon return to our warehouse will be deducted from the final refund amount.

Incorrect or Incomplete Addresses

Please ensure your shipping information is entered correctly at checkout. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments

We take great care in packaging your order. However, if your shipment is lost or arrives damaged, please contact us at info@whd-parts.com within 7 days of delivery. We will work with the carrier to resolve the issue as quickly as possible.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and link to follow your shipment.

Contact Us

If you have any questions regarding your shipment, please contact us at info@whd-parts.com or through our Contact Us page.